Title:  Business Relations Representative


Develops and maintains effective, ongoing relationships with employers.  Determines their workforce-related needs.  Acts as a broker to provide those services.  Keeps current with economic and business activities in local area.  Keeps economic development informed of area activities. Acts as a liaison to Employer Engagement Committee.

ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)

  • Establish a network of contacts with employers for the purpose of making the employer our primary customer, including the maintenance of an employer file.
  • Maintains network with various local, state and federal agencies/government sources.
  • Meets with employers to determine their needs through a comprehensive workforce assessment.
  • Contacts business by mail, telephone and in person to present information on the business services offered through the NCI Works Business Services Team along work experience worksite development.
  • Based upon assessment information, works with employers to develop a customized business services plan.
  • Through the implementation of the business services plan, serves as a primary liaison and broker for the workforce needs of the employer.
  • As a broker for the workforce needs of the employer, coordinates programs and services across multiple organizations in the local workforce development system.
  • Develops and implements business service plans, works with career counselors, partner agencies, private sector providers, and community-based organizations to meet employer needs.
  • Possesses thorough knowledge of Work Experience, OJT and Customized training programs and markets such to area businesses.
  • Performs targeted job development to match the needs of employers with qualified job seekers.
  • Develops training plans, job descriptions and contracts for On-the-Job training, incumbent worker and customized training.
  • Coordinates monitoring of OJT contracts with the Business Relations Manager and assists Business Relations Manager with arranging monitoring visits.
  • Writes worksite agreements and conducts routine monitoring of those agreements
  • Conducts follow up within 3 days of the first contact with business and then within a week after delivery of a service.
  • Coordinates with staff to determine individuals who are ready or about ready to re-enter the workplace through job referrals and placement.
  • Develop and coordinate job seeking skills workshops including soft skills training for WIA enrolled clients.
  • Advises and counsels job seekers and program participants in a variety of ways including training issues, unemployment issues, job seeking skills, and barriers to employment.
  • Represents BEST, Inc. at functions and events that attract business audience both during the day and at evening functions, including serving on boards and councils, etc. when this would provide opportunities for networking, enhancing job performance, or better serving customers.
  • Participates in monthly partner workshop.
  • Receive job orders from employers and utilizes information technology, job fairs, or job club activities to provide sufficient numbers of qualified candidates for employer referral.
  • Utilizes specialized training and education programs to enhance the quality of the employer’s workforce.
  • Provides on-going input in the development of all business services, and continuous improvement processes.
  • Compiles and/or updates reference materials and policy information.
  • Performs research, data collection, and prepares technical and programmatic reports.
  • Maintains current events file for local area
  • Promotes good public relations through arranging and conducting public speeches, exhibits, tours, and question/answer sessions, which highlight the programs, services, and policies of the department.  Meets with community groups or representatives from other governmental units on topics of concern.
  • Seeks opportunities to expand knowledge on topics that impact area business such as employment law, local business trends, cost of turnover, local wage surveys for in demand occupations, etc.
  • Provides information about the Workforce Innovation & Opportunity Act and related services at job fairs and other events. Makes presentations to various groups and the general public, in addition to employers/businesses.
  • Serves as staff support to Employer Engagement Committee.
  • Keeps data on services delivered up to date.
  • Provides monthly activity reports to management.
  • Market and deliver soft skills to employers and clients both as a fee for service and a BEST service.
  • Performs other related duties as assigned.


Education and Experience:

  • Bachelor’s degree in related field required or 
  • Will accept 5 years of Human Resource experience or
  • Any 4 year combination of related education, training and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.


Assigned counties and home office for each Business Relations Representative will be determined according to agency need.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with our without notice.


Salary:  $ 19.49/hour

Benefits:  Medical/Life Insurance, Dental Insurance, Retirement plan; continued education reimbursement; and flexible paid time-off plan.

Schedule: Full-time (37.5 hours per week). Normal work hours Monday through Friday (8:30 a.m. – 4:30 p.m.). 

Location:  Oregon Office

Availability: Immediately

APPLICATION PROCEDURE:  Interested applicants must send a letter of application, completed Application for Employment to:

            Business Employment Skills Team, Inc.

            HR Department

            815 N. Orlando Smith Avenue, Room C328

            Oglesby, IL   61348

Or email documents electronically to:  info@best-inc.org

Inquiries:  (815) 224-0375

Equal Opportunity Employer/Program

Auxiliary aids and services are available upon request for individuals with disabilities

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