Posting Date: May 11, 2020
Internal Applications Due Date: COB, May 13, 2020
External Applications Due Date: COB, May 22, 2020

INTERNAL / EXTERNAL JOB OPENING NOTICE

POSITION/TITLE: Program Manager (Exempt Position)

REPORTS TO: Executive Director

BRIEF JOB DESCRIPTION: Responsible for the overall management and continuous improvement of local workforce Development programs and services offered by BEST, Inc. in LWA 4; provides guidance and supervision to the Direct Service Staff; serves as liaison with Service Providers and Training Providers; represents Executive Director when needed at meetings, presentations, etc. on topics relating to programs; assists with development and Implementation of policies relating to programmatic issues; provides partner representation for three WIOA core programs (Title IB) in ongoing development of local one-stop system.

MINIMUM QUALIFICATIONS REQUIRED:

Education: Bachelor’s degree required. Will accept seven (7) years of experience in Human Services Field in lieu of degree.

Experience: Minimum of five (5) years experience in Human Services Programs, with at least two (2) years of direct WIOA programmatic experience required. Minimum three (3) years of supervisory experience required. Knowledge/experience with partner or related programs, especially JTPA/WIA, highly preferred.

Other: See attached Job Description

CONDITIONS:

Salary: $41,000 – $58,114

Benefits: Individual health, dental and life insurance (dependent coverage available at shared cost); retirement plan; continuing education reimbursement; and flexible paid time-off plan.

Schedule: Full time (30 – 37.5 hours per week). Normal work hours Monday – Friday (8:30 a.m. – 4:30 p.m.)

Location: NCI Works! One Stop Center, Ottawa, IL

Availability: Immediate

APPLICATION PROCEDURE: Interested applicants must send a letter of application, completed Application for Employment and Resume to:

            Business Employment Skills Team, Inc.
            Attention: Human Resource Department
            815 N. Orlando Smith Avenue, Room C328
            Oglesby, IL   61348

Or send the documents electronically to: info@best-inc.org. Inquiries: 815-224-0375.

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request for individuals with disabilities

Position Title:             Program Manager  Job Description                                                                                                            

Reports to:                 Executive Director, BEST, Inc.

JOB SUMMARY:

Responsible for the overall management and continuous improvement of local workforce Development programs and services offered by BEST, Inc. in LWA 4; provides guidance and supervision to the Direct Service Staff; serves as liaison with Service Providers and Training Providers; represents Executive Director when needed at meetings, presentations, etc. on topics relating to programs; assists with development and Implementation of policies relating to programmatic issues; provides partner representation for three WIOA core programs (Title IB) in ongoing development of local one-stop system.

ESSENTIAL JOB FUNCTIONS:

  • Manages and provides guidance and supervision to direct services staff in the disposition of their day-to-day duties to assure the achievement of program goals and agency objectives.
  • Is responsible for training and technical assistance that will expand the knowledge and skills of the direct services staff and contribute to the overall programmatic continuous improvement of the agency.
  • Is responsible for implementation of policies, development of procedures and oversight of staff decisions affecting program activities and service delivery; provides guidance to staff accordingly; provides input and operational experience to Executive Director to help develop, revise or expand program and operational policy.
  • Is responsible for implementation and oversight of all program grants and associated operations including fund and service tracking, other required data entry, monitoring for compliance to grant requirements, outreach to population served by grant, staff training, etc.
  • Is responsible for the monthly staff newsletter.
  • Provides direction to direct services staff in developing and coordinating client referrals and services with other partner agencies.
  • As Program Manager and One-Stop Operator, coordinates the delivery of programs and services throughout the LWA to assure compliance with the local workforce investment system plan.
  • Responsible for negotiating operational, reporting and performance requirements with service provider contracts, including for youth projects.
  • Reviews and monitors programmatic performance with designated staff.
  • Represents Title I-B at monthly partner meetings; reviews Center’s Customer Satisfaction Surveys and takes appropriate action.
  • Is responsible for the Title I-B staff cross-training for partner staff.
  • When appropriate, will be instrumental in the setting up of the Affiliate Center(s) in LWA #4.
  • With One-Stop Partners, reviews the One-Stop Certification process on a monthly basis to ensure that goals are being met and continuous improvements are in the plans.
  • Works with the NCI Works’ designated Committee to make sure all partner goals are aligned.
  • As designated OSO consortium partner, oversees the creation of a center and/or system plan to address any deficiencies identified through the Process Mapping project commissioned by NCI Works.
  • As designated OSO consortium partner, oversees and coordinates any services provided through affiliate centers should the definition of affiliate offices be determined to include other facilities within LWA #4.  
  • As designated OSO consortium partner, works with the State’s designated staff person for the Ottawa facility to resolve any and all issues that may come up with the physical site/building.
  • As designated OSO consortium partner, provides reports, data, information, etc. as requested and/or required by the NCI Works Oversight Committee, NCI Works and/or the Chief Elected Officials of LWA #4.
  • As designated OSO consortium partner, performs continuous improvement activities to achieve high level of service quality and to enhance customer service.
  • As designated OSO consortium partner, implements and oversees technology solutions to manage and support enhanced cooperation/coordination of Core Partner programs.
  • As designated OSO consortium partner, ensures compliance with all current and future Federal, State and local laws, rules, regulations, policies and/or procedures relative to One-Stop Operator, One-Stop System and One-Stop Center.
  • As designated OSO consortium partner, develops processes and accountability mechanisms for data entry into a State and/or Center MIS for all operations of the One-Stop center.
  • Performs other tasks as necessary to fulfill responsibilities of Program Manager.

MINIMUM QUALIFICATIONS REQUIRED:

Education:  Bachelor’s degree required.  Will accept seven (7) years of experience in Human Services Field in lieu of degree.

Experience:  Minimum of five (5) years experience in Human Services Programs, with at least two (2) years of direct WIOA programmatic experience required.  Minimum three (3) years of supervisory experience required.  Knowledge/experience with partner or related programs, especially JTPA/WIA, highly preferred.

  • Functional Abilities:
  • Excellent verbal and written communication skills.
  • Advanced management/supervisory skills.
  • Thorough knowledge of WIOA rules and regulations.
  • Ability to analyze and interpret programmatic data.
  • Ability to work as a team member and leader.
  • Capacity to be self-reliant, self-motivated, flexible, and adaptable to change.
  • Good organizational skills for self and subordinates.
  • Ability to cope with unique problems and stressful situations and work under pressure.
  • Attentive to details and accuracy.
  • Ability to understand, interpret, and comply with federal, state, and local laws, rules, regulations, and policies.
  • Ability to work with diverse professional population, including local-elected officials, local and state agency administrators, WIB members, etc.

MENTAL AND PHYSCIAL ABILITIES

  • Ability to work under pressure and tight deadlines.
  • Ability to mediate problems/issues to find a workable win-win solution to the situation.
  • Ability to work efficiently in a politically charged environment.
  • Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government regulations.
  • Ability to speak effectively before public groups and respond to questions.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to develop customized training programs.
  • Ability to establish and maintain effective working relationships with a variety of people.

Other:

  • Must be legally eligible for employment in the United States.
  • Attendance at night meetings, local travel and out of LWA travel may be required.
  • Must have access to reliable transportation. 
  • The demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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